FAQs

How can I order?

Ordering is simple! Either use the online store, or call us at (416) 686-4511 or toll-free 1-800-361-6499! We’ll be in the office during regular business hours to help you out. ( Monday – Friday 9-5 EST )

What payment methods do you accept?
We accept Visa and MasterCard.

Are my credit card details safe?
Not to worry, all your information is encrypted.

Please hurry! I need it by the weekend! What can you do for me?
We are happy to help you get the last minute gift you need to make someone’s day. The best thing to do would be to call us during regular business hours toll free 1-800-361-6499. We’ll usually be able to sort something out, as well as offer expedited shipping options. (additional charges will apply)

I own a store, do you wholesale?
Yes of course! If you have any questions about our product line don’t hesitate to call us at 1-800-361-6499 or email us at info@grimminc.com.

ORDERS

Can I change my order?
For sure! Please be aware that orders often ship within hours of being placed, so you’ll need to be quick! Just call us (toll free) 1-800-361-6499 during regular business hours and we’ll endeavor to change your order. If you want to change an order outside of regular business hours email us at info@grimminc.com.

Can I cancel my order?
Ummmmmm yes ….. but not sure why you would want to :)! Please be aware that orders often ship within hours, so you’ll need to be quick! Just call us (toll free) 1-800-361-6499 during regular business hours. If you want to cancel an order outside of regular business hours email us at info@grimminc.com. Please note that shipping charges are not refundable.

RETURNS AND EXCHANGES

How do I return my order?
Please return unworn / unwashed clothing or any other item that is in its original condition within 15 days along with proof that you have purchased directly from Grimm through our website to:

GRIMM INC.
#9-746 WARDEN AVE
TORONTO, ONTARIO
M1L 4A2 CANADA

Shipping charges are non-refundable. Customers pay return shipping on cancelled orders.

I picked the wrong size! Can I exchange it?
Just call us (toll free) 1-800-361-6499 for details. Please note: damaged, worn or washed items will not be accepted. Items must be in original condition when returned.

Returning damaged/defective items
We personally check every item before it leaves the warehouse, though unfortunately, mistakes can happen. To get things moving, email us at info@grimminc.com or call 1-800-361-6499 for return instructions. Instructions will vary depending on where you are shipping from.

What are your shipping rates?
Click here for a full breakdown of our shipping costs. FREE shipping may apply in some cases.

Where do you ship from and what carriers do you use?
Our warehouse is located in Toronto, Canada and all orders are shipped from there via one of the following carriers that best suits the shipping location:

CANADA POST, UPS, CANPAR

Orders under $50 - Flat rate shipping fee of $12 to Canada and USA. 
Orders over $50 -  FREE shipping to Canada and USA.

Please contact Grimm at 416-686-4511 for International Shipping Rates and Availability.

Do you ship outside of Canada and the USA?
Absolutely! If Canada Post ships there, so do we! Please contact Grimm at 416-686-4511 for International Shipping Rates.

Why was I charged customs fees when my order was delivered?
Some international orders may be subject to taxes and duty on delivery. Unfortunately, this is unavoidable when ordering between particular countries. Please consult local laws to determine if this is applicable to you.

Can I track my shipment?
Easily! If we ship via UPS or CANPAR we can provide tracking information. Unfortunately, orders shipped via Canada Post regular ground service cannot be tracked at this time.

CUSTOMIZATION

Can you customize for my group or special function?
We can add a name drop to the sleeve or back of a t-shirt OR the front of an apron. Get in touch with us during regular business hours at 1-800-361-6499 or email us at info@grimminc.com for more details. Please be aware that custom print runs have additional costs and a minimum of 72 pieces applies.

PRODUCT INFO

What size shirt would I be?
You can find our sizing chart here.  Please note all shirts are a unisex cut.

What kind of shirts do you print on?
We’ve built our reputation on this classic short sleeve tee shirt which is constructed  100% cotton. This fabric is recognized as being incredibly dependable, wearing and washing well to stand the test of time. All of our shirts are hand checked and proofed for defects before leaving the warehouse to ensure the highest quality. Note: Athletic  Heather 90/10 Cotton – Polyester blend.

What kind of aprons do you print on?
Our aprons are 100% cotton and come with a handy front pocket, extra-long ties and an adjustable neck strap. Our aprons are extremely heavy duty and can stand up to the pressure in even the most demanding kitchen.

Children’s aprons are 100% cotton and come with an adjustable neck strap, as well as extra long ties. They’ll easily fit most children.

Washing instructions?
T-SHIRTS: Wash in cold water and dry on low. If you’re going to iron, DO NOT iron directly on the printed area. To iron, simply turn t-shirt inside out.

APRONS: Wash in cold water and dry on low or hang to dry. To iron the apron, simply turn over and iron the back.

Who designs this stuff?
Ileana Grimm is the creator of all these fantastic designs. To learn more about Ileana, click here.

WHY SHOP AT GRIMM?

Exceptional service
We don’t take things too seriously here, but taking care of our customers will always be our top priority. We are available by phone during regular business hours (Eastern Standard Time) and will always respond to email within 24 hours (excluding weekends and holidays). If you feel as though we haven’t met your expectations in any way please contact us.

Premium, original design and quality products
All our designs are original, unique and designed by Ileana Grimm personally. We take great pains to ensure that all of our products are of the highest quality, inspecting everything by hand before shipping. If you have any concerns about the products please don’t hesitate to contact us.